Introduction
Foundation Repair Des Moines ("we," "us," or "our") operates the website foundation-repair-des-moines.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for foundation repair services.
Information We Collect
Information You Provide Directly
- Contact form submissions: Name, email address, phone number, and message content when you request a quote or contact us
- AI chat widget interactions: Name, email address, phone number, and details about your foundation issue when you chat with our AI assistant
Information Collected Automatically
- Essential cookies: We use minimal cookies necessary for website functionality (e.g., remembering your cookie consent preference)
- Server logs: IP address, browser type, pages visited, and time of visit (retained for security purposes for up to 30 days)
We do not use advertising cookies, tracking pixels, or third-party analytics that collect personal data.
How We Use Your Information
- To respond to your service inquiries and provide foundation repair quotes
- To schedule inspections and service appointments
- To follow up on your foundation repair project
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only:
- With service providers who assist us in operating our business (e.g., email services), bound by confidentiality agreements
- When required by law or to protect our legal rights
- With your explicit consent
Data Retention
We retain your contact information for as long as necessary to provide services and maintain business records, typically up to 7 years for tax and legal compliance purposes. You may request deletion of your data at any time.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out: Opt out of any marketing communications
To exercise these rights, contact us at [email protected] or call (515) 555-0100.
Iowa Consumer Privacy Act (ICPA)
Iowa residents have rights under the Iowa Consumer Privacy Act (effective January 1, 2025), including the right to access, correct, delete, and opt out of the sale of personal data. We do not sell personal data. To exercise your rights, contact us using the information below.
Cookies
Our website uses only essential cookies required for basic functionality. We do not use advertising or tracking cookies. You can control cookie preferences through your browser settings or our cookie consent banner.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is hosted on Cloudflare's secure infrastructure.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: (515) 555-0100
- Address: Des Moines, Iowa